Help and FAQ

The templates are editable Word files covering common notices and short policy-style pages for small England and Wales venues. Each download includes the files plus a short plain-English note on how they are organised. They are starting points only.

No. They are practical documents based on publicly available guidance. You remain responsible for checking that any wording is suitable for your own venue and for seeking advice if you need it. Nothing on this site is legal advice.

They are written for small pubs, cafés and similar venues in England and Wales that want clear, ready-to-edit notices and pages. Larger organisations or those with complex arrangements will usually need more tailored documents.

Payment is taken through the usual checkout. Once completed you receive a download link by email. The files are standard .docx format and open in Microsoft Word or compatible software.

Yes. They are supplied as editable Word documents so you can adapt wording, add your venue name and remove anything that does not apply. Keep a copy of the original files in case you need to start again.

Contact us with the order details. If a file is faulty or is not as described we will replace it or refund the payment. See the refund note beside the buy buttons for the exact wording.

We reply to questions about the files themselves (how to open them, what is included, basic formatting) within two working days. We do not give advice on whether a particular notice meets your legal duties.

If the files are faulty or are not as described we refund within 30 days. We do not refund simply because the wording needs further adaptation for your specific circumstances, or because of any later legal outcome.

Use the form below or email bayadmin@mail.grokbot.com. We reply within 2 working days.